Help & Support

Talk to a person

We are a small team, and we answer our own customer messages.

• Email – naomikasales9@gmail.com. We aim to reply within 24 business hours.
• Phone – 8790915889 during 10:00 AM to 07:00PM.
• WhatsApp – 8790915889. This is usually the fastest option for order queries, sending photographs, checking product details, or asking for help before placing an order.
• Contact form – available on our Contact page.

If your query is about an existing order, please keep your order number ready.

Before you write, this may save you a message

Buying an idol?
Send us the available shelf or mandir space and the approximate dimensions you need. We will help you check the size before ordering. Idols cannot be returned for change of mind once they have been installed or worshipped.

Ordering a pooja kit for a ceremony?
Tell us the ceremony and required date before ordering if timing is important. We will let you know whether delivery is realistically possible to your pincode.

Not sure which pooja kit you need?
Tell us the ritual or occasion – for example Satyanarayana Vratham, Gruhapravesam, Lakshmi Pooja or another ceremony – and we can help you choose the appropriate kit.

Choosing incense or dhoop?
Tell us the fragrance profile you prefer – for example sandalwood, floral, resinous, mild or strong – and we can guide you towards the closest option. Please remember that fragrance preference is personal, and opened fragrance products cannot be returned simply because the fragrance is not to your liking.

Camphor unavailable at your pincode?
This may sometimes be due to courier or transport restrictions rather than stock availability. Contact us if you would like us to check serviceability.

Does your brass item look slightly darker or different from the photograph?
Minor variations are normal with brass and hand-finished products. Our Brass Care Guide explains tarnishing, cleaning and polishing.

What to have ready

To help us resolve your query quickly, please share:

• your order number,
• the product name,
• a short description of the issue, and
• clear photographs or video if something arrived damaged, defective or incorrect.

Providing these details in your first message often saves an extra round of questions.

Delivery and ceremony-date queries

If your order is required for a specific pooja, festival or ceremony, please tell us the date before placing the order whenever possible.

We will give you our best estimate based on:

• your pincode,
• product availability,
• preparation time, and
• courier serviceability.

Delivery estimates are not guarantees where delays occur after a shipment has been handed to the courier, but we will always be transparent if we believe an order is unlikely to reach you in time.

Bulk and temple orders

For:

• temple requirements,
• bulk pooja supplies,
• return gifts,
• event orders, or
• larger quantities of incense and dhoop,

please contact us directly by WhatsApp or email.

To help us respond quickly, include:

product required + quantity + delivery pincode + required date

Complaints and escalation

If your issue has not been resolved to your satisfaction, you may escalate it to our Grievance Officer.

Grievance Officer: Sravanthi Challa
Designation: Manager
Email: sravanthi@poojaessentials.in

We will acknowledge consumer complaints within 48 hours and aim to resolve them as quickly as possible. Consumer complaints will be redressed within one month from the date they are received, in accordance with applicable requirements.

Please include your order number and a short summary of any previous communication so the matter can be reviewed without asking you to repeat everything.

Need help before ordering?

You do not need to place an order before speaking with us.

If you are unsure about product size, fragrance, pooja-kit contents, quantity, delivery timing or bulk requirements, contact us first and we will help you choose.