Returns & Refunds

Seven days to change your mind. Last updated on 10-09-2026

The short version

You may request a return within 7 days of delivery for eligible unused products that are in their original condition and packaging.

Unopened incense, dhoop, sambrani and eligible pooja products may also be returned within this period. Opened consumables, partially used pooja kits and installed or worshipped idols cannot be returned for change of mind.

If something arrives damaged, defective or different from what you ordered, please contact us as soon as possible so we can resolve it.

Approved refunds are issued to your original payment method after the returned item has been inspected.

What can be returned

The following products are eligible for return within 7 days of delivery, subject to the conditions below:

Brassware and pooja accessories – including diyas, kalash, agarbatti stands, thali sets and accessories, provided they are unused, unwashed, unpolished and returned with their original packaging.
Incense, dhoop and sambrani – only when the original product packaging and seal remain unopened and intact.
Pooja kits – only when the outer packaging and all individual consumable packs remain unopened and unused.
Idols – provided they have not been installed, worshipped or used during a ritual.
Incorrect, damaged or defective products – these will always be reviewed separately and resolved appropriately.

Incense, dhoop and fragrance products

Fragrance is personal, and the same fragrance can be experienced differently by different people.

For this reason, opened incense sticks, dhoop, sambrani or other fragrance products cannot be returned simply because the fragrance is not to your personal preference.

Unopened and sealed fragrance products may be returned within the normal 7-day return period.

If an incense or dhoop product is damaged, contaminated, defective or different from the item you ordered, please contact us and we will resolve the issue.

Pooja kits

Naomika pooja kits contain multiple ritual and consumable items packed together.

A complete pooja kit may be returned only when:

the outer packaging remains intact,
no individual consumable packet has been opened,
no product has been used, and
all components originally supplied are returned together.

Once a kit or any consumable component inside it has been opened or used, the complete kit cannot be returned for change of mind.

If your kit arrives with a missing, damaged, defective or incorrect component, contact us and we will help resolve that individual issue.

What cannot be returned

The following products are not eligible for change-of-mind returns once opened, used or altered:

Opened samagri
This includes kumkum, haldi, roli, rice, akshat and similar ritual materials. Once a seal is broken, these products cannot be resold because ritual consumables should reach every customer untouched.

Opened camphor
Camphor cannot be returned after opening for hygiene, storage and product-integrity reasons. Camphor also naturally sublimates when exposed to air.

Opened incense, dhoop and sambrani
These cannot be returned solely because you do not prefer the fragrance.

Partially opened or used pooja kits
A ritual kit cannot be returned once any consumable or component has been opened or used.

Installed or worshipped idols
Once a murti has been placed in a mandir, worshipped or used in a ritual, we cannot accept it back for change of mind or pass it on to another household.

This does not affect claims relating to an idol that arrived damaged, defective or different from what was ordered.

Personalised or customised products
Products made, packed or customised specifically for your order cannot normally be returned unless they are damaged, defective or incorrectly supplied.

Bulk, wholesale and temple orders
These are governed by the quotation, invoice or terms agreed with you before the order was confirmed.

Please read this before reporting a brass item as defective

Many Naomika brass products are individually cast, shaped or finished. Small variations are part of the nature of the material and manufacturing process.

The following are generally natural characteristics rather than defects:

slight colour or tone variations between pieces,
differences between the actual product and how brass appears in photographs,
faint tool or lathe marks on the underside or interior,
small casting seams, particularly on idols,
minor handcrafted variations, and
gradual darkening or tarnishing over time.

Brass naturally tarnishes because the copper in the alloy reacts with the surrounding environment.

Our Brass Care Guide explains how to maintain or restore a brighter finish.

Examples of genuine defects include:

cracks,
holes,
broken components,
failed hinges or joints,
significant manufacturing damage, or
a diya or similar product that cannot sit safely and level because of a manufacturing fault.

If you are unsure, send us photographs and we will review the item.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, incomplete or incorrect, please contact us preferably within 48 hours of delivery and provide clear photographs or video where possible.

Reporting transit damage quickly helps us investigate the issue with the courier and provide a faster resolution.

We may request photographs of:

the product,
the shipping box,
internal packaging,
shipping label, and
damaged area.

Where the issue is confirmed as our error, we will arrange the appropriate replacement or refund at no additional cost to you.

How to start a return

Email: naomikasales9@gmail.com
Phone: 8790915889

Please include your:

order number, product name and reason for requesting the return.

If the item is damaged, defective or incorrect, please also send photographs.

We will normally respond with approval and return instructions within 2 business days.

Do not send an item back before receiving return instructions from us.

Once approved, repack the product carefully in its original packaging. Brassware and fragile products must be properly protected because they can be scratched or dented during return transit.

Who pays for return shipping?

If we made an error

If you received a:

wrong item,
damaged item,
defective item, or
incomplete order,

Naomika will bear the applicable return-shipping cost and arrange reverse pickup where courier service is available.

Change-of-mind returns

For an eligible change-of-mind return, return shipping is paid by the customer.

If Naomika arranges the reverse pickup, we will tell you the applicable courier charge before you confirm the return. This amount may be deducted from the final refund.

You may alternatively return the item using a reliable trackable courier after receiving return approval and instructions from us.

Refunds

Once your returned item reaches us, we normally inspect it within 2 business days.

If the return is approved, the applicable refund will be issued to the original payment method.

After we initiate the refund, banks and payment providers may take approximately 5-7 business days to reflect the amount in your account.

For eligible change-of-mind returns:

original shipping charges are not refundable, and
any reverse-pickup charges payable by the customer may be deducted from the refund.

Where we supplied a damaged, defective or incorrect product, applicable shipping charges will be covered by Naomika.

Bundles and complimentary products

If your order included:

a bundle,
complimentary product,
free gift, or
promotional item,

all items forming part of that offer must normally be returned together to receive the full applicable refund.

If part of a bundle is retained, the refund may be adjusted based on the normal selling price of the retained item.

Exchanges

We currently do not process direct exchanges.

If an eligible product needs to be changed, you may return it for a refund and place a new order.

This usually allows us to process your requirement faster, particularly during festivals and periods of limited stock.

If we sent the wrong or defective product, contact us before placing another order so we can resolve it appropriately.

Cancellations

You may cancel an order free of charge before it has been dispatched.

Once an order has been handed to the courier or a tracking number has been generated, we may no longer be able to stop the shipment. Eligible products will then need to be handled under the return process after delivery.

Custom, personalised, bulk or specially prepared orders may not be cancellable after production or procurement has started.

Need help?

If you are unsure whether your product is eligible for return, contact us before sending it back.