Shipping Policy

Where we deliver

Naomika Ved ships across India to serviceable pincodes.

Orders are fulfilled through Shiprocket and its available courier partners. The courier used may vary depending on:

• delivery pincode,
• package weight and dimensions,
• product type, and
• courier availability.

If an order cannot be delivered to your pincode, we will contact you and arrange an appropriate cancellation or refund.

Shipping charges

• Orders above ₹999 – Free standard shipping.
• Orders below ₹999 – Shipping charges will be shown at checkout before payment.
• Heavy or oversized products – Additional shipping charges may apply depending on weight and destination.
• Bulk, temple and event orders – Shipping is quoted separately.

See our Bulk Orders page for larger requirements.

Dispatch time

In-stock products are normally dispatched within 1-2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays are processed on the next working day.

Bulk, customised or specially sourced products may require additional preparation time. Where applicable, we will communicate the expected dispatch timeline.

Delivery estimates

Estimated delivery times after dispatch are:

These are estimates rather than guaranteed delivery dates.

The courier tracking page will normally show the most current delivery estimate once your shipment is in transit.

Ordering for a pooja or ceremony

If your order is required for a specific:

• pooja,
• vratham,
• festival,
• Gruhapravesam,
• Satyanarayana Vratham,
• wedding, or
• other ceremony,

please order as early as possible.

If the delivery date is particularly important, contact us before ordering with:

required date + delivery pincode + products required

We will let you know whether the expected delivery timeline appears realistic.

How we pack orders

We pack products according to their size, weight and fragility.

Incense and dhoop are packed to protect the sticks and outer packaging during transit.

Pooja kits are packed so that individual components remain organised and protected.

Brassware, idols and fragile accessories are wrapped and cushioned to reduce movement and transit damage.

Heavier or delicate items may receive additional protective packaging.

Tracking your order

Once your order has been dispatched, tracking details will be shared through the available email, SMS or order-notification channel.

You can also track your shipment through our Track Order page where available.

Orders are shipped through Shiprocket, and the assigned courier partner may vary from order to order.

If your parcel is delayed

Courier delays may occasionally occur, particularly during:

• festival periods,
• severe weather,
• high shipment volumes, or
• disruptions in courier networks.

If your tracking has not updated for an unusual period or the estimated delivery date has passed, contact us with your order number.

We will check the shipment status and raise the matter with the logistics provider where appropriate.

Damaged, missing or incorrect items

Please inspect your order after delivery.

If the outer package appears damaged, we recommend taking photographs before opening it.

If an item is:

• damaged,
• defective,
• missing, or
• different from what you ordered,

please contact us preferably within 48 hours of delivery and send clear photographs or video where possible.

We will review the issue and arrange an appropriate resolution in accordance with our Returns & Refunds Policy.

Incorrect address or failed delivery

Please check your:

• recipient name,
• complete address,
• pincode, and
• phone number

carefully before placing an order.

If a shipment is returned because:

• the address was incomplete or incorrect,
• the recipient could not be contacted, or
• delivery repeatedly could not be completed,

we will contact you once the parcel returns to us.

If redelivery is requested, additional shipping charges may apply and will be communicated before the order is resent.

If the delivery failure was caused by an error on our side, you will not be charged for redelivery.

Camphor shipping

Camphor products can be shipped, subject to courier serviceability and the shipping options available for the destination pincode.

Delivery time may vary depending on the courier and transport mode selected for the shipment.

If any shipping limitation affects your order, we will contact you before proceeding.

Bulk orders

For:

• temple supplies,
• event orders,
• return gifts,
• bulk incense or dhoop, or
• larger pooja-product requirements,

shipping charges and delivery timelines will be quoted separately.

Please provide:

product + quantity + delivery pincode + required date

when requesting a quote.

Questions

For shipping or delivery assistance:

Naomika Ved
A brand operated by Naomika Traders

Email: naomikasales9@gmail.com
Phone / WhatsApp: 8790915889

Please include your order number when contacting us about an existing shipment.